1. Do you have your caps lock on?
  2. If you are a university student, if your university email is not found in our system, you may want to try your personal email address (or vice versa)
  3. Follow the instructions found in our How do I get my Username & Password? article
  4. If you are a Secret Shopper you have the wrong website, the Secret Shopper website is http://www.experienceexchange.com